Vacancies

Head of Commercial Operations / Commercial & Operations Manager
Cleckheaton, West Yorkshire
£45,000 - £55,000 per annum, depending on experience
Full-time, Permanent
 
We are looking for an experienced Head of Commercial Operations on behalf of a growing, award-winning business operating within a technical B2B environment.
 
This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
 
 
THE ROLE
 
As Head of Commercial Operations / Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery.
 
Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives.
 
Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
 
Key responsibilities

• Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
• Drive customer satisfaction, retention and growth through high service standards
• Oversee operational workflows, identifying bottlenecks and implementing improvements
• Develop and optimise CRM and ERP systems to enhance performance and reporting
• Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
• Lead and develop a multi-functional team, ensuring accountability and high performance
• Collaborate with sales, engineering, supply chain and production to align operations with business goals
• Support financial performance through monitoring revenue, margins, forecasting and cost control
• Drive system and process improvements in collaboration with internal teams and external providers