Vacancies

Sales Administrator / Coordinator | Elland
35 hours per week, Monday to Friday
 
Are you someone who enjoys building strong customer relationships, keeping things organised and making sure every customer receives exceptional customer service?
 
We are looking for a Sales Coordinator to join a growing business in Elland.

This is an excellent opportunity for someone with experience in customer service, sales administration, account coordination or order processing who enjoys being the central point of contact for customers and working closely with multiple teams to ensure everything runs smoothly.
 
 
THE ROLE
 
As a Sales Coordinator, you'll take ownership of customer accounts, managing enquiries, orders and ongoing requirements from start to finish. You'll work closely with operations, warehouse and logistics teams to ensure customer expectations are met while building long-term relationships and delivering an outstanding customer experience.
 
Key responsibilities include:

• Acting as the primary point of contact for customer enquiries by telephone and email
• Processing customer orders and sample requests accurately and efficiently
• Building and maintaining strong customer relationships
• Coordinating customer requirements with internal teams
• Monitoring order progress and providing proactive updates
• Preparing and reviewing shipping and dispatch documentation
• Managing backorders and communicating updates to customers
• Investigating and resolving customer queries effectively
• Maintaining accurate customer records and system information
• Supporting invoicing, reporting and general administration
• Working collaboratively across departments to deliver excellent service