Customer Service Coordinator /

  • TBC,
  • Permanent / Full Time

We have an opportunity for a highly organised and confident Customer Service Coordinator to join a manufacturer in North Leeds (LS16).  
The successful Customer Service Coordinator will cover the sales cycle from start to finish and will be a key point of contact for all customer requirements including order processing, returns and distribution.

The Customer Service Coordinator will liaise with the organisations' planning department and customer base to ensure all orders are processed and dispatched in line with the business’s expectations and that all order irregularities are clearly communicated.

This is the perfect opportunity for a motivated and dynamic person to thrive, working within a challenging yet rewarding customer facing environment. To be a success in this role, you will need to be a self-motivated, self-starter that is able to work under your own initiative, whilst also working to specific customer details. 

You will possess relevant experience of working within an office based customer facing environment where excellent customer service is paramount.

Duties and Responsibilities:

  • Generating of sales orders and order processing.
  • Working with the Production Planner on delivery dates and order fulfilment schedules.
  • Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording all relevant information.
  • Distribution of reports and updates on all KPI’s associated with the Customer Service role.
  • Filing, photocopying, scanning and any other general administration tasks.
  • Collating required permits and other documentation to ensure orders can be processed and delivered worldwide in line with distributers guidelines.
A solid background in general administration experience is essential for this role. Previously having worked in a customer service position would be an advantage, though the right candidate with a can-do approach would be considered. Computer skills in the following programs are vital: Outlook, Excel, Word.
Key skills:
  • Good communication and excellent customer care skills are essential
  • Experience in a client facing environment is essential.
  • Proficient use of MS Office packages, predominately Excel and Word.
  • Experience of report building would be a distinct advantage.
  • Ability to work well on own initiative or as part of a team.
  • High level of attention to detail and ability to multi-task.
  • Effective written and oral communication skills in English.
  • Effective communication
  • Access to transport would be an advantage due to the location, LS16
Please apply with a well-presented and up to date CV.

Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
Unfortunately, due to the high numbers of CV`s we receive, we are unable to provide specific feedback to applicants who have not been successful. You will be informed as to the outcome of your application within 10 working days if you have been unsuccessful on this occasion.
Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this role, you give consent for your CV to be processes by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments


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