IT Service Desk Technician /

  • TBC,
  • Permanent / Full Time

The Company is a multinational Chemical Distributor that provides their customers with a world-class service and advice on the use of its products.
We are looking for a highly motivated IT Service Desk Technician with a keen eye for detail and natural ability to solve problems, you will remain very hands-on and should be comfortable working under pressure. These skills are essential as other parts of the business will look to you for solutions to both typical support issues and larger business process problems. You will be joining a friendly and dynamic team where you will make an impact and quickly see the results of your work.
This position will offer you the potential to further develop your professional and personal skills in a fast paced and growing IT department, which are evolving to become a global provider of support to over 300 users. You will work on a variety of diverse projects assisting the business to improve productivity and reliability of processes, whilst primarily supporting day-to-day IT operations.
You will primarily be based at the company’s Runcorn site (home working as appropriate in the current climate). You may also be required to travel to other company sites within the UK to support ongoing and new business activities.
You will need to have the confidence to work independently and interface with staff members across the business, both from the office and home. The successful candidate will receive on the job training to help them fulfil their new role, a competitive salary and excellent benefits package.
Please ensure that you specify your current location on your application.

  • Salary: Competitive
  • Location: Runcorn/Home working as appropriate
  • Position Type: Full-Time
  • A good Computer Science, IT or technically related degree
  • Excellent trouble shooting skills
  • Previous Helpdesk or related experience
  • An understanding of SQL and database architectures
  • Familiarity with Windows server platforms and windows desktop
  • Good communication skills
  • Full UK Driving License
  • Intermediate/Advanced Microsoft Office (Excel + Access) skills
 Role and Responsibilities:
  • Provide user support to maintain business efficiency.
  • Look after the windows environment.
  • Mobile Management (administering remote assets).
  • Monitoring Exchange Server resources + server health.
  • Take part in technical discussion and crisis call experience.
  • Provide suggestions for process & procedure improvement.
  • User Training.
  • Developing Knowledge Base database. 
  • Plan and schedule for change management.
  • Virtual machine provisioning & administration.
  • Anti-virus, web and e-mail security administration.
  • Understanding of capacity planning, performance monitoring and tuning.
  • Performance Threshold management.
  • Advanced troubleshooting skills in both server and client OS related issues.
  • Report building and administration in SQL.
  • System administration.
  • Performing logical fault finding.
  • Management of assets register.
Please apply with an up-to-date CV and cover letter where possible to support your application.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
Unfortunately, due to the high numbers of CV`s we receive, we are unable to provide specific feedback to applicants who have not been successful. You will be informed as to the outcome of your application as soon as possible if you have been unsuccessful on this occasion.
Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only.
We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments


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